FAQ
Everything you want to know before booking.
What are the check-in and check-out times?
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It depends on the apartment: most have check-in from 3pm and check-out by 11am; some have check-in from 2pm and check-out by 10am. The exact times for your apartment are shown on its page on our site and in your booking confirmation. Early check-in or late check-out may be possible subject to availability — just let us know in advance via WhatsApp.
Can I arrive earlier? And drop off luggage before check-in?
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If the apartment is available the morning of arrival, we can release it before 3 PM at no extra cost. If it's still being cleaned, you can leave bags at our front desk on the ground floor of Copan (Loja 64, 9 AM to 8 PM) and come back later.
How does arrival work? Do I need to meet someone?
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Access is by electronic code, changed for each new stay. In the 24h before arrival, we send by WhatsApp all instructions: address, block code, photos of the path to your door, and the code. If you prefer, our front desk on the ground floor of Copan greets guests in person from 9 AM to 8 PM.
How do I get the Wi-Fi and apartment passwords?
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The apartment's electronic code is sent by WhatsApp a few hours before check-in (we don't send it too early for security — it's changed every cleaning). The Wi-Fi password is visible inside the apartment.
Can I have visitors or bring extra people?
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Visitors are welcome, respecting the apartment's capacity and the building's rules (all visitors must register at the front desk). For additional overnight guests, the booking needs to be adjusted — talk to us before arrival.
Is there parking at the building?
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Neither Copan nor Mirante do Vale have their own parking. The closest garage used by guests is on Rua Nestor Pestana, 101, open 24h: R$ 10 per hour, R$ 20 for 12 hours, with discounted daily rates. We recommend other options on WhatsApp if needed.
How do I know if the apartment has a bathtub, projector or smart TV?
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Each apartment is different — some have window-side bathtubs, others have projectors for movie nights, all have fast Wi-Fi and air conditioning. Specific amenities are listed for each unit in the booking engine.
What payment methods are accepted?
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Directly on our own site: credit card (domestic and international) and Pix. For boleto, bank transfer or special installments, talk to us directly via WhatsApp.
What's the cancellation policy?
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Free cancellation up to 7 days before check-in. After that, the first night is charged. Full details appear on the final booking screen, before you confirm.
Can I book for tonight?
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Yes — until 9 PM the same day. This cutoff exists so the unit is cleaned, the code is changed, and all instructions go out in time. After 9 PM, even if the system shows availability, the booking won't be confirmed.
Are pets allowed?
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We accept small pets in selected apartments, with an additional cleaning fee. Tell us before booking so we can check which units are available for your pet's size and profile.
What if something goes wrong during my stay?
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Human support every day via WhatsApp and a physical front desk on the ground floor of Copan (Av. Ipiranga, 200 — Loja 64) from 9 AM to 8 PM. For emergencies outside those hours, an on-call team is reachable on the same number.